EXCHANGE PROTOCOLS

Refund & Returns Policy

We want every player on the field to have optimal, confidence-inspiring protection. Below is our formal 14-day return and sizing exchange procedure.

1. The 14-Day Return Window

You have 14 calendar days from the delivery confirmation date to initiate an exchange or return for a refund. To be eligible:

  • The product must be completely unused, free of field turf marks, scuffs, or odor.
  • All original tags, warning labels, inner padding inserts, and hardware kits must be present.
  • Items must be returned in the original manufacturer box.

2. How to Initiate a Size Exchange

If your helmet shell or shoulder pad arch is either too tight or too loose:

  1. Email services@pectiansrl.ro with your order number and head/chest measurements.
  2. We will issue an RMA return shipping label and reserve your replacement size immediately.
  3. Once carrier scans the return, the replacement item dispatches within 24 hours.

3. Refund Processing

Once your returned item arrives at our inspection depot, our safety technicians inspect the shell and padding. Approved refunds are credited to your original payment method within 3 to 5 business days.

4. Non-Returnable Items

For sanitary and safety compliance reasons, mouthguards with breached packaging and customized facemask configurations cannot be returned once delivered.